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MacLeonard Golf
9 Rue Douzaine
St Peter Port
Guernsey
GY1 2TA
E-mail address; sales@macleonard.co.uk (preferred method of correspondence)
Delivery and Return Policy:
1.We will always attempt to ship your goods as soon as possible, stock items will be packed and posted within 48hours of cleared payment. Clubs built to order will vary from 3 to 7 days build time followed by the usual delivery service. It is the customers responsibility to provide their correct postal address and post code, any goods returned to us because of wrong information means the purchaser will be liable for the cost of re-shipping.
2.Before returning any merchandise, a return authorisation number (RAN) must be obtained. Merchandise must be returned within 5 days of authorisation date, and defective items must be clearly marked as to the nature of the defect. We reserve the right to refuse returns for reasons not abiding by our return policy. PLEASE NOTE; due to the personalised nature of the goods, Golf clubs that have been custom built cannot be returned for credit, unless they are faulty in workmanship or materials.
3.Goods that we approve for return that are unused, will incur a restocking fee of 10%. If goods have been used and are not faulty, in either workmanship or material, then returns are not normally accepted. If an agreement is made between ourselves and the purchaser (which shall be entirely at our discretion) a part exchange fee shall be agreed for the used item/s before a RAN number is issued, the goods must then be returned within 5 days for inspection.
4. Defective merchandise will be accepted for repair and/or replacement only, and we reserve the right to determine whether or not merchandise is to be repaired or replaced. Merchandise will not be replaced if user abuse is evident. Woods are not covered by warranty if the body of the club dented. The crown of any wood will suffer breakage/cracking around the hosel if it is struck in a deliberate downward motion (as in frustration) such damage is not covered by warranty.
5. Delivery Discrepancies:
If a delivery is received short or damaged from the carrier, we must file the claim with the carrier on your behalf, or credit cannot be given. We must be notified within 3 business days.
Do not discard original delivery packing, as the carrier may need to inspect it.
6. Pricing;
Prices on this web-site are subject to change without prior notice.
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